Approving Card Applications

Overview

This feature allows administrators to review and process card applications submitted by members. Administrators can view all pending applications in the backend and approve or reject them, ensuring each issued card complies with platform policies and risk management requirements.

Applicable Roles

• Merchant Administrator
• Approval Staff (assigned relevant card management permissions)

Navigation

After logging in to the backend, navigate to:
Card Business > Card Management > Card Applications

Operation Steps

1. Access Card Applications Page

   1. Log in to the merchant management backend.
   2. Click Card Business in the left-hand menu.
   3. Open the Card Applications page, which displays all submitted applications.
2. Filter Pending Applications

   At the top of the page, filter by Status: Pending to quickly locate applications that require action.

3. Approve or Reject Applications

   In the application table, click Approve in the row of the target member to open the approval details page.

   The details page displays:

   • Member information (email, nickname)
   • Requested card type and selected plan
   • Application submission time

   Available actions:

   ✅ Approve: Assigns a card to the member and initiates the card issuance process.

   ❌ Reject: Click Reject and provide a reason in the popup; the system will notify the member that the application was denied.

   Approval actions are irreversible once confirmed.
   When rejecting, provide a clear reason to allow the member to resubmit after making corrections.

Viewing Approval Records

All processed applications, whether approved or rejected, can be viewed on the Card Applications page. Records can be filtered by status, member email, or application date.