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Overview

Withdrawal requests initiated by members in the App are aggregated in the backend for management and approval. Merchant administrators can manually review requests on the withdrawal records page to ensure fund security and compliance. If automatic approval is enabled, the system can release small withdrawals based on preset thresholds, improving processing efficiency.

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Applicable Roles

  • Merchant Administrator
  • Operations / Finance personnel with withdrawal approval permissions

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Steps

1

Access the Withdrawal Records Page

  1. Log in to the merchant backend.
  2. In the left menu, click Transaction Records Management.
  3. Select Withdrawal Records to open the list of withdrawal requests.
2

View Pending Requests

Filter the list by Status: Pending to locate requests awaiting approval.Each record displays key details:
  • Withdrawal amount and currency
  • Member information (email, nickname)
  • Withdrawal address
  • Request submission time
  • Current status
3

Manually Approve or Reject

Click Approve for the target record to open the approval detail page.Actions:
  • Approve: Click Approve, the system automatically triggers the on-chain withdrawal via the MPC workstation, with signature confirmation handled by Co-signer nodes.
  • Reject: Click Reject, enter the rejection reason in the popup, and the system notifies the member and halts the withdrawal process.

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Enable Automatic Approval

To streamline small withdrawal processing, the system supports automatic approval: Steps:
  1. Click Automatic Approval Configuration at the top right.
  2. Set the automatic approval threshold (e.g., 100 USD).
  3. Enable the automatic approval switch and save the configuration.
  1. Requests below the configured threshold are automatically approved.
  2. Automatic approval triggers on-chain withdrawal and signature processes.
  3. It is recommended to use this in conjunction with risk control and wallet strategies to ensure fund security.